Refund policy

Last updated: January 2026

At Geetha Agro Processing Industries, we are committed to delivering high-quality natural and personal care products. We encourage customers to read our policy carefully before placing an order.

1. Order Cancellation

  • Orders can be cancelled only on the same day of placing the order.
  • Once an order is processed, packed, or dispatched, cancellation requests will not be accepted.

2. Non-Returnable & Non-Cancellable Products

Due to hygiene, safety, and quality reasons, the following items are non-returnable and non-refundable once opened or used:

    • Oils (hair oil, body oil, medicinal oil, etc.
    • Shampoos & liquid cleansers
    • Honey & edible products
    • Sugandha
    • Face gels & skincare products
    • Hair Gels

    However, exceptions apply in cases of:

    • Wrong product delivered
    • Damaged, leaked, or broken packaging
    • Manufacturing defect
    • Expired product delivered

    3. Damaged, Leaked, or Defective Products

    • If you receive a damaged, leaked, broken, or defective product, please notify our Customer Support Team within the same day of delivery.
    • Customers must provide clear images or videos of the product and packaging for verification.
    • After verification, a replacement or refund will be initiated at our discretion.

    4. Product Not as Described

    • If the product received does not match the description, quantity, or variant shown on our website, please inform us within the same day of receipt.
    • Our Customer Support Team will review the complaint and offer an appropriate resolution.

    5. No Return on Used or Opened Products

    • For safety and hygiene reasons, opened, used, or tampered products cannot be returned or refunded, even if the customer is dissatisfied with fragrance, texture, or personal suitability.

    6. Refund Processing

    • Once a refund is approved, it will be processed via the original payment method.
    • Refunds typically take 5–10 business days to reflect in the customer’s account, depending on the bank or payment gateway.

    8. Contact & Support

    For any cancellation, return, or refund requests, please contact our Customer Support Team with Order ID, Product images/videos, Brief description of the issue.

    please contact : 

    📧 Email: geethaherbals@gmail.com